Privacy Policy

HouseEZ respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how HouseEZ may collect, use, store and disclose personal information when you use HouseEZ.ai, contact us, purchase HouseEZ products or services, or otherwise interact with us.

Information we may collect

We may collect information such as your name, email address, contact details, purchase information, correspondence with us, website usage information, and other information you choose to provide.

When you purchase HouseEZ, payment information may be processed by third-party payment providers such as Stripe. HouseEZ does not need to directly store your full payment card details.

HouseEZ home knowledge

HouseEZ is designed to be used with a suitable third-party AI client.

The practical information you create about your home, property, pets, household routines, access arrangements or other HouseEZ content is not automatically collected or stored by HouseEZ simply because you use the HouseEZ system with a third-party AI client.

If you choose to send HouseEZ information to us directly, for example for support, feedback or troubleshooting, we may receive and handle that information for the purpose for which you provided it.

You should avoid sharing information with HouseEZ, third-party AI services or other people unless you are comfortable with that information being used for the intended purpose.

How we use personal information

We may use personal information to:

• provide HouseEZ products and services;
• process purchases and deliver digital products;
• respond to enquiries and provide customer support;
• send important service-related communications;
• improve HouseEZ products, content and customer experience;
• maintain website security and prevent misuse;
• comply with legal and regulatory obligations.

We do not sell personal information.

Third-party services

HouseEZ may use third-party services including website hosting, payment processing, email delivery, analytics and AI services.

Those providers may collect or process information in accordance with their own privacy policies and terms.

When using HouseEZ with a third-party AI client, you are also subject to the privacy terms and settings of that AI provider.

Cookies and website analytics

HouseEZ.ai may use cookies and similar technologies to support website functionality, understand website usage and improve the site.

You may be able to control cookies through your browser settings.

Sharing information

We may disclose personal information to service providers where reasonably necessary to operate HouseEZ, process payments, deliver products, maintain the website or provide support.

We may also disclose information where required by law or where reasonably necessary to protect our rights, users or systems.

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

No online service can guarantee complete security.

Access and correction

You may contact us if you would like to request access to, or correction of, personal information we hold about you.

International users

HouseEZ is designed for a global audience. Information may be processed or stored by service providers located in countries other than your own.

Children

HouseEZ is not directed at children and is intended for use by adults responsible for homes, properties or related arrangements.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The current version will be published on HouseEZ.ai.

Contact

For privacy enquiries, contact:

hello@HouseEZ.ai